We collect personal information that is necessary for providing our remedial massage services. This may include:

• Personal Identification Information: Name, email address, phone number, and emergency contact details.

• Health Information: Medical history, conditions, allergies, treatment plans, and progress notes.

• Payment Information: Payment details for services rendered, including credit card information (handled securely through third-party payment processors).

• Demographic Information: Age, gender, occupation, and other relevant demographic details.

We use the information we collect to provide you with quality remedial massage therapy, manage appointments, and communicate with you about your health and treatment. Specific purposes include:

• Providing Services: To assess your needs, design treatment plans, and deliver remedial massage therapy.

• Administrative Functions: To schedule appointments, send reminders, process payments, and manage records.

• Communication: To respond to your inquiries, provide customer support, or send important updates related to your appointments and services.

• Marketing and Promotions: With your consent, we may send you newsletters, promotions, and updates related to our services. You can opt out of these communications at any time.

We recognise that the information you share with us, especially regarding your health and medical history, is highly sensitive. To protect your privacy:

• Confidentiality: All client records and personal information are kept confidential and are shared only with your explicit consent or when required by law.

• Secure Storage: Client records, both digital and paper, are stored securely. Digital records are encrypted, and physical records are kept in locked cabinets.

• Access Control: Only authorized personnel (e.g., therapists and administrative staff) have access to client information, and access is granted based on the need to know in relation to providing services.

At Just Massage KM, we recognize the value of social media for connecting with clients, promoting services, and engaging with the community. However, we are also committed to respecting your privacy and ensuring that any interaction on social media platforms is conducted in a professional and responsible manner.

• Respecting Privacy: We will never share or post any client information, including health details, appointment history, or personal data, on social media without your explicit written consent.

• Engagement: We encourage positive and respectful engagement on our social media pages. However, we request that clients do not post personal or confidential information in public spaces.

• Monitoring: We may monitor our social media channels to ensure the content adheres to our guidelines. Any inappropriate or harmful behavior, including disrespectful comments or sharing of private client information, will be addressed.

• Social Media Communication: If you choose to contact us through social media (e.g., Facebook, Instagram), please be aware that these platforms are not fully private. We recommend you do not share sensitive personal information through these channels.

We may use third-party service providers to help us manage our business operations (e.g., appointment scheduling, payment processing, and email communications). These third parties are contractually obligated to maintain the confidentiality of your information and use it only for the purposes for which it was shared.

• Payment Processors: All financial transactions are processed through secure third-party services. We do not store or retain your payment information directly.

• Cloud Storage Providers: If we use cloud services for storing client records, we ensure that these services comply with data protection regulations.

We will retain your personal information for as long as necessary to provide you with our services, comply with legal obligations, resolve disputes, and enforce our agreements. Once information is no longer required, we will securely delete or anonymise it.

You have the right to access, update, or correct your personal information at any time. You can also request that we delete your information, subject to any legal obligations we may have to retain certain data.

• Access and Correction: You may request access to the personal information we hold about you and ask for corrections if needed.

• Opting Out: You can opt out of receiving marketing communications at any time by following the unsubscribe instructions in the communication or by contacting us directly.

• Request Deletion: You may request that we delete your personal information. However, we may retain certain information if required by law or for legitimate business purposes.

We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. This includes using encryption, secure servers, and other technical measures to protect both digital and physical records.

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make significant changes, we will post an updated version on our website and provide a notice to clients as appropriate. We encourage you to periodically review this policy to stay informed about how we are protecting your privacy.

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

Just Massage KM
Phone: 0432 411 905
Email: kelsea@justmassagekm.com.au

Thank you for trusting Just Massage KM with your health and personal information. We are dedicated to providing you with a safe, professional, and confidential service.